Concurrency, Inc. - Brookfield, WI

  • Engagement Manager

    Job Locations US-IL-Chicago
    Posted Date 3 weeks ago(4/4/2018 11:53 AM)
    # of Openings
    Customer Success
  • Overview

    The Customer Success team is the heartbeat of Concurrency Service Delivery organization; the stewards of customer service, fiscal discipline, and quality control. We are the facilitators of value driven business outcomes that enable digital transformation within our client accounts. Customer centric solutions that generate customers for life.  


    Are you looking to be a part of an award-winning company where you can achieve the career path you’ve always been looking for?


    Concurrency is seeking an Engagement Manager with a strong consulting background to join its team. Successful candidates should demonstrate strong leadership and management skills, as well as ability to understand and relate to the business objectives and provide a high-quality solution.


    • Establishes, nurtures, and grows the client relationship by creating a high touch client centric interaction within all Concurrency accounts
    • Teams with Sales and Executive Leadership to establish, evolve, and execute activities within strategic accounts fostering a “Customer for Life” philosophy
    • Quickly aligns to the customers business to provide unique insights, and aligns client and Concurrency delivery resources to develop solutions that drive business value
    • Leads the end-to-end delivery of technology solutions in line with client expectations by executing the Concurrency engagement methodology
    • Manages project financial status ensuring the project scope, and budget stay aligned to the desired outcomes
    • Provides business consulting solutions/deliverables as needed as part of a cross functional relationship with the Strategic Business Consulting team
    • Interacts with executive level leadership to align or build business strategies that will foster business roadmaps geared to deliver digital transformation solutions
    • Ensures that the business needs/outcomes are clearly understood, and the solutions implemented meet the needs and expectations of the client
    • Directs management and oversight of team of project managers to include 1-1, performance reviews and operational management activities
    • Owns all escalations for the Project Managers reporting to the role, clearing impediments, and leading the project back to the desired status 
    • Works the client stakeholders, Business Analyst and Technical Leads to define requirements, lock in scope and convert to user stories
    • Oversees solution planning, delivery, release management, and deployment to ensure technology standards and business needs are met and engagements have a positive conclusion
    • Ensures resources assigned to projects are meeting deadlines and focused on the right activities.
    • Motivates and lead project delivery teams and instill a mindset of continuous process improvement
    • Promotes effective teamwork and spirit of partnership


    • Bachelor's degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications. An advanced degree is also preferred.
    • 3-5 years of traditional management consulting/organizational change management experience with a track record of project success
    • 3-5 years of Program Management experience within professional services industry
    • Experience with traditional waterfall project management as well as experience managing projects leveraging Agile/Scrum/SAFe
    • Experience working with business application owners and development teams to document and clarify business and user requirements and manage scope of defined features and functions during project lifecycle.
    • Must have strong analytical abilities, negotiation/presentation skills, and organizational/planning abilities.
    • Six Sigma Black Belt, Lean, or other process driven certification a plus
    • Experienced in working on consulting teams consisting of members with varied skill levels
    • Outstanding client facing skills
    • Ability to proactively manage multiple commitments and tasks simultaneously
    • History of building effective relationships with clients and colleagues
    • Operating model transformation, focusing on tasks relating to people and process
    • Experience leading/managing multiple resources and their respective work streams
    • Strong core consulting skills, including: meeting and workshop development and management, deck writing, storyboarding, inductive/ deductive reasoning, client interviewing, issue analysis, data analysis, process design, and organizational change management
    • Ability to travel minimally required, up to 25%.


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