Concurrency, Inc. - Brookfield, WI

  • ServiceNow Service Portal Designer and Developer

    Job Locations US-WI-Brookfield
    Posted Date 6 months ago(6 months ago)
    # of Openings
    Modern IT Management
  • Overview

    Would you like to be a part of a global, award-winning team? Concurrency, Inc. has built an esteemed reputation of providing top quality technology solutions. Due to our continued success, we are excited to add ServiceNow Service Portal Designer and Developer to our world class team. Successful candidates will be focused and highly motivated individuals with strong troubleshooting skills and a perfectionist approach to developing client solution.  


    You deal with ambiguity and have the skills to pivot and swarm when necessary to align with business needs. A strategic thinker, you move between diverse tasks with cooperation and persistence, helping to bring out the best in those around you. You have the ability to collaborate with a diverse cross section of talented engineers and provide a team first approach.


    Individuals provide technical consulting services to clients; contributes to the design and delivery of technical architecture solution components; supports the efforts of more experienced consultants; plays a quality assurance role by reviewing team work products to ensure that they are accurate, consistent and meet client requirements; serves as a technical resource on a team or a team leader for other technologists.


    • Directed design, consultative requirements capture leveraging Agile/Scrum, ITSM, ITOM, ITBM, and CSM frameworks
    • Lead UI/UX design sessions
    • Implement dynamic and responsive Service Portal and end user interfaces on the ServiceNow Platform
    • Build custom widgets as necessary to meet customer needs
    • Help refine the Concurrency standard for Service Portal implementations
    • Capture business requirements and translate to cost effective, sustainable technical solutions
    • Facilitate and support development and testing phases
    • Assists with gap analyses highlighting current state, future state, client needs, best practices and competition
    • Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues
    • Understands sales process, information and support requirements, and assists sales staff in identifying leads
    • Communicates in formal presentation settings including medium sized groups, internal and external project teams, and business unit events; develops written communications to address varied styles and information needs
    • Coordinate release planning and implementations
    • Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
    • Identify system deficiencies and recommend solutions
    • Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
    • Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
    • Ensure tool configuration consistency across development, QA, and production environments
    • Participate in ongoing production and end user support until project concludes and turned over to operational steady state


    • ServiceNow System Administrator certification
    • ServiceNow Implementer certification
    • ServiceNow Developer certification
    • Bachelor’s degree in business or IT related field preferred
    • 1 to 3 years’ experience designing user interfaces/user experience capabilities
    • 1 to 3 years working in the ServiceNow platform in a developer capacity with a strong focus on Service Portal
    • Proficient with Angular, Bootstrap, JavaScript, HTML, and CSS
    • Understanding of relational database management systems, stored procedures, and queries.
    • Understanding of IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) frameworks
    • Understanding of Incident, Problem, Change, Knowledge, Event, and Configuration Management, and correlated functionality in ServiceNow.
    • High tolerance for ambiguity in rapidly changing client environments
    • Excellent verbal and written communication skills, client relation skills, and the ability to work effectively in a team environment.
    • Time management and Organization skills
    • ITIL v3 Foundation or higher


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