Concurrency, Inc. - Brookfield, WI

  • ServiceNow Service Portal Designer and Developer

    Job Locations US-IL-Chicago
    Posted Date 6 months ago(6 months ago)
    # of Openings
    Modern IT Management
  • Overview

    Are you looking to be a part of an award winning company where you practice to service new and existing accounts. Successful candidates will be focused and highly motivated individuals with strong troubleshooting skills and a perfectionist approach to developing client solution.  


    You deal with ambiguity and have the skills to pivot and swarm when necessary to align with business needs. A strategic thinker, you move between diverse tasks with cooperation and persistence, helping to bring out the best in those around you. You have the ability to collaborate with a diverse cross section of talented engineers and provide a team first approach.


    Individuals provide technical consulting services to clients; contributes to the design and delivery of technical architecture solution components; supports the efforts of more experienced consultants; plays a quality assurance role by reviewing team work products to ensure that they are accurate, consistent and meet client requirements; serves as a technical resource on a team or a team leader for other technologists.


    • Directed design, consultative requirements capture leveraging Agile/Scrum, ITSM, ITOM, ITBM, and CSM frameworks
    • Lead UI/UX design sessions
    • Implement dynamic and responsive Service Portal and end user interfaces on the ServiceNow Platform
    • Build custom widgets as necessary to meet customer needs
    • Help refine the Concurrency standard for Service Portal implementations
    • Capture business requirements and translate to cost effective, sustainable technical solutions
    • Facilitate and support development and testing phases
    • Assists with gap analyses highlighting current state, future state, client needs, best practices and competition
    • Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues
    • Understands sales process, information and support requirements, and assists sales staff in identifying leads
    • Communicates in formal presentation settings including medium sized groups, internal and external project teams, and business unit events; develops written communications to address varied styles and information needs
    • Coordinate release planning and implementations
    • Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
    • Identify system deficiencies and recommend solutions
    • Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
    • Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
    • Ensure tool configuration consistency across development, QA, and production environments
    • Participate in ongoing production and end user support until project concludes and turned over to operational steady state


    • ServiceNow System Administrator certification
    • ServiceNow Implementer certification
    • ServiceNow Developer certification
    • Bachelor’s degree in business or IT related field preferred
    • 1 to 3 years’ experience designing user interfaces/user experience capabilities
    • 1 to 3 years working in the ServiceNow platform in a developer capacity with a strong focus on Service Portal
    • Proficient with Angular, Bootstrap, JavaScript, HTML, and CSS
    • Understanding of relational database management systems, stored procedures, and queries.
    • Understanding of IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) frameworks
    • Understanding of Incident, Problem, Change, Knowledge, Event, and Configuration Management, and correlated functionality in ServiceNow.
    • High tolerance for ambiguity in rapidly changing client environments
    • Excellent verbal and written communication skills, client relation skills, and the ability to work effectively in a team environment.
    • Time management and Organization skills
    • ITIL v3 Foundation or higher


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