Concurrency, Inc. - Brookfield, WI

  • ServiceNow Implementation Specialist

    Job Locations US-IL-Chicago
    Posted Date 6 months ago(4/17/2018 10:55 AM)
    # of Openings
    Modern IT Management
  • Overview

    Are you looking to be a part of an award winning company where you practice to service new and existing accounts. Successful candidates will be focused and highly motivated individuals with strong troubleshooting skills and a perfectionist approach to developing client solution.  


    You deal with ambiguity and have the skills to pivot and swarm when necessary to align with business needs. A strategic thinker, you move between diverse tasks with cooperation and persistence, helping to bring out the best in those around you. You have the ability to collaborate with a diverse cross section of talented engineers and provide a team first approach.


    Individuals provide technical consulting services to clients; contributes to the design and delivery of technical architecture solution components; supports the efforts of more experienced consultants; plays a quality assurance role by reviewing team work products to ensure that they are accurate, consistent and meet client requirements; serves as a technical resource on a team or a team leader for other technologists.



    • Gather requirements using Agile/Scrum SDLC process
    • Capture business requirements and translate to cost effective, sustainable technical solutions
    • Facilitate and support development and testing phases
    • Perform end to end implementations using ServiceNow Engagement Methodology or similar
    • Assists with gap analyses highlighting current state, future state, client needs, best practices and competition
    • Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues
    • Understands sales process, information and support requirements, and assists sales staff in identifying leads
    • Communicates in formal presentation settings including medium sized groups, internal and external project teams, and business unit events; develops written communications to address varied styles and information needs
    • Ensure best practice adherence for core system setup, development, security, tuning and performance.
    • Coordinate release planning and implementations.
    • Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, Knowledge, Demand and Release Management modules within ServiceNow platform.
    • Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
    • Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
    • Identify system deficiencies and recommend solutions
    • Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
    • Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
    • Ensure tool configuration consistency across development, QA, and production environments
    • Participate in ongoing production support and end user support



    • 3 to 5 years working in the ServiceNow platform in an Admin/Developer/Implementer capacity administering an enterprise-wide, multi-tier ServiceNow production environment, including the delegation of groups, modification of Service Portal, workflows, business rules, UI configuration, catalog items, reports, and updates.
    • Experience integrating ServiceNow with third-party tools.
    • Understanding of Web technologies like HTML, XML, JavaScript, and PHP.
    • Understanding of relational database management systems, stored procedures, and queries.
    • Understanding of IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) frameworks.
    • Understanding of Incident, Problem, Change, Knowledge, Event, and Configuration Management, and correlated functionality in ServiceNow.
    • Ability to wear multiple hats i.e. Business Analyst, Interim Project Manager, Admin/Developer, and tester as required
    • Excellent verbal and written communication skills, client relation skills, and the ability to work effectively in a team environment.
    • ITIL v3 Foundation or higher
    • ServiceNow System Administrator
    • ServiceNow Implementation Specialist


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