Concurrency, Inc. - Brookfield, WI

Engagement Manager

Job Locations US-IL-Chicago
Posted Date 1 week ago(2/14/2018 3:31 PM)
# of Openings
Customer Success


Are you looking to be a part of an award-winning company where you can achieve the career path you’ve always been looking for?


Concurrency is seeking an Engagement Manager with a strong consulting background to join its team. Successful candidates should demonstrate strong leadership and management skills, as well as ability to understand and relate to the business objectives and provide a high-quality solution.


  • Establishes, nurtures, and grows the client relationship by creating a high touch client centric interaction within all Concurrency accounts
  • Teams with Sales and Executive Leadership to establish, evolve, and execute activities within strategic accounts fostering a “Customer for Life” philosophy
  • Quickly aligns to the customers business to provide unique insights, and aligns client and Concurrency delivery resources to develop solutions that drive business value
  • Leads the end-to-end delivery of technology solutions in line with client expectations by executing the Concurrency engagement methodology
  • Manages project financial status ensuring the project scope, and budget stay aligned to the desired outcomes
  • Provides business consulting solutions/deliverables as needed as part of a cross functional relationship with the Strategic Business Consulting team
  • Interacts with executive level leadership to align or build business strategies that will foster business roadmaps geared to deliver digital transformation solutions
  • Ensures that the business needs/outcomes are clearly understood, and the solutions implemented meet the needs and expectations of the client
  • Directs management and oversight of team of project managers to include 1-1, performance reviews and operational management activities
  • Owns all escalations for the Project Managers reporting to the role, clearing impediments, and leading the project back to the desired status 
  • Works the client stakeholders, Business Analyst and Technical Leads to define requirements, lock in scope and convert to user stories
  • Oversees solution planning, delivery, release management, and deployment to ensure technology standards and business needs are met and engagements have a positive conclusion
  • Ensures resources assigned to projects are meeting deadlines and focused on the right activities.
  • Motivates and lead project delivery teams and instill a mindset of continuous process improvement
  • Promotes effective teamwork and spirit of partnership


  • Bachelor's degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications. An advanced degree is also preferred.
  • 3-5 years of traditional management consulting/organizational change management experience with a track record of project success
  • 3-5 years of Program Management experience within professional services industry
  • Experience with traditional waterfall project management as well as experience managing projects leveraging Agile/Scrum/SAFe
  • Experience working with business application owners and development teams to document and clarify business and user requirements and manage scope of defined features and functions during project lifecycle.
  • Must have strong analytical abilities, negotiation/presentation skills, and organizational/planning abilities.
  • Six Sigma Black Belt, Lean, or other process driven certification a plus
  • Experienced in working on consulting teams consisting of members with varied skill levels
  • Outstanding client facing skills
  • Ability to proactively manage multiple commitments and tasks simultaneously
  • History of building effective relationships with clients and colleagues
  • Operating model transformation, focusing on tasks relating to people and process
  • Experience leading/managing multiple resources and their respective work streams
  • Strong core consulting skills, including: meeting and workshop development and management, deck writing, storyboarding, inductive/ deductive reasoning, client interviewing, issue analysis, data analysis, process design, and organizational change management
  • Ability to travel minimally required, up to 25%.


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