Concurrency, Inc. - Brookfield, WI

ServiceNow Implementation Specialist

US-IL-Chicago
4 months ago
ID
2017-1260
# of Openings
1
Category
Modern IT Management

Overview

Are you looking to be a part of an award winning company where you practice to service new and existing accounts. Successful candidates will be focused and highly motivated individuals with strong troubleshooting skills and a perfectionist approach to developing client solution.  

 

You deal with ambiguity and have the skills to pivot and swarm when necessary to align with business needs. A strategic thinker, you move between diverse tasks with cooperation and persistence, helping to bring out the best in those around you. You have the ability to collaborate with a diverse cross section of talented engineers and provide a team first approach.

 

Individuals provide technical consulting services to clients; contributes to the design and delivery of technical architecture solution components; supports the efforts of more experienced consultants; plays a quality assurance role by reviewing team work products to ensure that they are accurate, consistent and meet client requirements; serves as a technical resource on a team or a team leader for other technologists.

 

Responsibilities

 

  • Gather requirements using Agile/Scrum SDLC process
  • Capture business requirements and translate to cost effective, sustainable technical solutions
  • Facilitate and support development and testing phases
  • Perform end to end implementations using ServiceNow Engagement Methodology or similar
  • Assists with gap analyses highlighting current state, future state, client needs, best practices and competition
  • Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues
  • Understands sales process, information and support requirements, and assists sales staff in identifying leads
  • Communicates in formal presentation settings including medium sized groups, internal and external project teams, and business unit events; develops written communications to address varied styles and information needs
  • Ensure best practice adherence for core system setup, development, security, tuning and performance.
  • Coordinate release planning and implementations.
  • Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, Knowledge, Demand and Release Management modules within ServiceNow platform.
  • Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
  • Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
  • Identify system deficiencies and recommend solutions
  • Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
  • Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
  • Ensure tool configuration consistency across development, QA, and production environments
  • Participate in ongoing production support and end user support

Qualifications

 

  • 3 to 5 years working in the ServiceNow platform in an Admin/Developer/Implementer capacity administering an enterprise-wide, multi-tier ServiceNow production environment, including the delegation of groups, modification of Service Portal, workflows, business rules, UI configuration, catalog items, reports, and updates.
  • Experience integrating ServiceNow with third-party tools.
  • Understanding of Web technologies like HTML, XML, JavaScript, and PHP.
  • Understanding of relational database management systems, stored procedures, and queries.
  • Understanding of IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) frameworks.
  • Understanding of Incident, Problem, Change, Knowledge, Event, and Configuration Management, and correlated functionality in ServiceNow.
  • Ability to wear multiple hats i.e. Business Analyst, Interim Project Manager, Admin/Developer, and tester as required
  • Excellent verbal and written communication skills, client relation skills, and the ability to work effectively in a team environment.
  • ITIL v3 Foundation or higher
  • ServiceNow System Administrator
  • ServiceNow Implementation Specialist

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed